Friday, May 22, 2009

19 Hotel/Airline Brands Share Tweets that Work! How to Get the Most Twitter Buzz for Your Buck...

This week, I posted how and why 32 travel brands use Twitter, and words of wisdom from 34 travel industry Gurus who tweet - and I couldn't help but wonder, what in the world gets "retweeted" the most? With that question in mind, I polled some of the leading travel hotel and airline brands that tweet daily, and asked them: "Which one of your posts enjoyed the most RTs/comments/activity?" I then asked them to send me the actual tweet.

The results were surprising. I had assumed that deal promotions would be of most interest, but instead it was the provocative tweet - something completely out of the norm, that garnered buzz and activity.

Out of the 19 travel brands that sent me their most popular tweets, only three promoted time-sensitive deals...and they were Twitter-exclusive rates and fares.

The most retweeted tweets: United Airlines' Twitter-only "Twares" and Southwest Airlines' shout-out from their Captain Kirk, during the release date of Star Trek. For hotels, the greatest number of retweets (ie, exposure) came from Secrets Resorts "swine flu vacation guarantee," and Starwood's provocative "Best in Bed" comment.

5 brands tweeted pics or events happening at their properties. One airline found that a tweeted survey prompted the greatest number of retweets and activity, and 2 hotels were successful launching Twitter sweepstakes/contests. Only one promoted last-minute deals. And check back here, the list of popular travel brand tweets continues to grow....

All of this indicates to travel suppliers that it's not the "deal" that gets Twitter folks excited - its creativity, spontaneity and uniqueness that grabs the spotlight. Want more quality followers? Want to get the most return on your time and social media investment? Want buzz? Take a look at the most retweeted/hits below...and then look at your own strategy. 'Nuf said?

Happy Memorial Day weekend to my US Twitter followers from @SusanTravels

1. @Kimpton: Sleep Rules! Late check-out at Kimpton hotels every Sunday in May in honor of Better Sleep Month
2. @PeabodyMemphis: Gavin MacLeod , Love Boat's Captain Stubing to be Honorary Duckmaster Sat 5PM. Come aboard...we're expecting you...
3. @ICEHOTEL_Sweden: Most RTs : The coolest drum solo ever! Watch the drummer from Hellacopters in action at the ICEHOTEL:
4. @hotel_max: ATTN: Book your room at Hotel Max w/ the special Twitter Follower Rate! 15% off the best avail. rate and comp WIFI! PLS RT
5. @affiniahotels: Want to perfect your grilling skills? Reserve a seat at our BBQ Bootcamp 5/16 for tips from masters Samuelsson and Burke
6. @Oceanisleinn: Versatility #oceanisle #beachgetaway
7. @HiltonAnaheim: Do you want to win a TWO night stay AND Dinner for TWO at Mix? Random drawing of first 2,000 followers! Spread the word!
8. @Fairmonthotels: Fairmont rolls out Mini-Moons for cost-conscious brides/grooms. Emerging travel trend?
9. @StarwoodBuzz: 10 years later Westin is still the best in bed. In the last decade more than 75 million people have tucked themselves into a heavenly bed!
10. @thebonaventure: Ok, here we are: "This is a major award!" Win the award! Follow the link, now! #LAPrimetime" 554 clicks!
11. @UnitedAirlines: Hurry and get your first-ever, time-sensitive Tware. $63 o/w Chicago to DC. + taxes. Addtl terms at Book soon!
12. @qatarairways: SURVEY: Will you be flying more or less in the next 3 months than you did the last 90 days? Also, what country are you from?
13. @MacdonaldHotels: Famous Industry Faces will be 'Posing in their Pants' ... Rgds SIR
14. @TabletHotels: Newsletter is out: Introducing Last Minute Tablet - Get away within the next 14 days at great prices
15. @RooseveltNYC: Check out our new blog !!
16. @TheSofiaHotel: Hi Susan! "Please go to and enter Twitterific Promo Code 25267 for a 20% Nightly Discount off Room & Tax!"
18. @SouthwestAir: From our Cpt. Kirk “Welcome aboard the Starship Enterprise. This is Cpt.Kirk along w/ my FO Spock"
19. @SecretsResorts: If a guest contracts A-H1N1 while staying with us, next 3 vacations will be free of charge


Roseanne Landay said...

I recognize that among the most valuable aspects of Twitter is the ability to engage in two-way communication with peers, customers, & industry experts. However, one repeatedly is asked the question: How do we monetize social media? I would be interested to hear feedback on how well the various promos cited performed in terms of conversion rates/ sales/ new followers. You can also chat with me @TravelSocial. Thank you!

Fabiola Malavazi Brazil said...

Tecnisa is a good example the ability the communication with customers using the Twitter in Brazil.
Busarello is the Tecnisa's marketing director and he was my teacher in masters in marketing.