tag:blogger.com,1999:blog-7277790246054779139.post4739731860270678998..comments2019-02-18T06:20:39.970-05:00Comments on How'd they do that? Money-making ideas for travel companies: Losing/Gaining Revenue and Reputation...Here's How:Susan Blackhttp://www.blogger.com/profile/05542050774455136995noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-7277790246054779139.post-4068693110527142492009-05-13T09:31:00.000-04:002009-05-13T09:31:00.000-04:00Thank you for the A+ rating Susan. We at Funjet V...Thank you for the A+ rating Susan. We at Funjet Vacations work very hard to ensure that we continuously provide both customers and travel agents the best information possible – so it is great to be recognized for these efforts. We will continue to leverage the power, reach and overall timeliness that social media tools creates, so you can look forward to many other great things coming from us in this regard.<BR>Doug Wruck, Funjet VacationsAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-7277790246054779139.post-65248068102882096962009-05-04T12:53:00.000-04:002009-05-04T12:53:00.000-04:00Susan, as usual you provide such a valuable servic...Susan, as usual you provide such a valuable service in our industry as mentor, advisor and watchdog. Apple Vacations is honored to even be on your list. However, as a company of overacheivers, Apple wants an A! The reports about our site "down for some time" are somewhat misleading. We had a planned system upgrade between 10pm (ET) on Saturday, May 2 and 7am on Sunday, May 3. Other than that, we had no system outages. Notably, we had no changes in policy or new content to share during that time. Teacher, would you reconsider the grade? - Lisa Sands, Apple VacationsAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-7277790246054779139.post-89839452221112737632009-05-04T07:56:00.000-04:002009-05-04T07:56:00.000-04:00Great Post! So much has been written about the us...Great Post! So much has been written about the use of social networks and new media. Yet, as your analysis shows... there's so much room for improvement in actual application.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7277790246054779139.post-55820538442611640232009-05-03T17:53:00.000-04:002009-05-03T17:53:00.000-04:00Excellent stuff, Susan. You definitely need to do ...Excellent stuff, Susan. You definitely need to do more posts like this! I wonder if Expedia and Travelocity will respond to their midling grades. They may be a bit overwhelmed with actually handling the crisis, rebooking people etc., but they still should be aware of what they need to do and how they can improve customer service re. this crisis by communicating on the social media airwaves.Dennis Schaal Blognoreply@blogger.com